Support
Support Options
Updated 3rd of January 2023
We’re excited that you have subscribed to the SecureStack platform. Supporting our customers is an important part of our two-way relationship and we take it really seriously!
All customers with a current paid subscription are entitled to getting support from the SecureStack customer success team. This support includes help with implementation issues and/or initial configuration of the SecureStack platform. You can get support from our customer success team in one of three ways:
- While logged in as an admin user you can create a support ticket at https://app.securestack.com/support/
- You can type your issue into our support chat which is available in the lower right corner of your web browser window.
- You can email our team at support [at] securestack.com. Please explain your issue in detail and be sure to include your customer id and organization id which can be found at https://app.securestack.com/settings/general.
Starter Support Plan
This support plan is available to customers who have a current paid “Starter” subscription. This support plan provides support during regular business hours here in Australia. We will endeavour to respond to your support enquiry within 24 hours.
Pro Support Plan
This support plan is available to customers who have a current paid “Pro” subscription. This support plan provides email or chat-based support during business hours here in Australia. We guarantee to respond to your support enquiry within 24 hours.
Enterprise Support Plan
This support plan is available to customers who have a current paid “Enterprise” subscription. In addition to the email, chat and support ticket options mentioned above, all Enterprise subscribers will have access to our 24/7 support phone number and we will endeavour to respond to your support enquiry within 4 hours.
